Refund & Cancellation Policy
Last updated: 2026-05-02
At Alfajores Air Duct Cleaning Services, we aim to provide exceptional service to all our clients in Mission Hills, KS, and surrounding areas, including Fairway, Mission Woods, Westwood, and Westwood Hills. We understand that sometimes plans change, and unforeseen circumstances may arise. This policy outlines the terms and conditions for cancellations, refunds, and our commitment to customer satisfaction.
Cancellation Notice
To cancel or reschedule an appointment, please notify us at least 24 hours in advance. This allows us to adjust our schedules and offer the slot to other customers who may require our services. Notice of cancellation can be provided via phone or email during our standard business hours.
- Short Notice Cancellations: If a cancellation request is made less than 24 hours before the scheduled service, a cancellation fee equivalent to 20% of the service cost will be applied. This fee covers the cost of the resources and time allocated for your appointment.
- Same-Day Cancellations: For cancellations on the same day as the appointment, the cancellation fee will increase to 50% of the anticipated service cost. We understand emergencies happen, and we appreciate your understanding in compensating our technicians for their time and efforts.
Partial Refunds
In cases where a service is partially completed due to customer request or unforeseen circumstances, Alfajores Air Duct Cleaning Services will issue a partial refund. The refund amount will be calculated based on the percentage of service completed, minus any applicable fees. Our goal is transparency, and we will communicate the breakdown clearly to ensure mutual understanding.
- Refund Process: Refunds will be processed using the original payment method within 7 to 10 business days from the date of the partial service acknowledgment. Customers will receive an email confirmation once the refund has been initiated.
Weather Delays
Given the unpredictable weather conditions in Mission Hills and the surrounding areas, appointments may need to be rescheduled to ensure the safety of both our technicians and clients. In such cases, Alfajores Air Duct Cleaning Services will:
- Notification: Contact you as soon as possible to inform you of the delay and discuss alternative scheduling options.
- Rescheduling: Prioritize your rescheduled appointment to minimize inconvenience. No additional fees will be charged for appointments affected by weather-related delays.
Unhappiness Guarantee
Our commitment to quality service is reflected in our Unhappiness Guarantee. If you are dissatisfied with our air duct or HVAC cleaning services, we encourage you to contact us within 72 hours of your appointment.
- Resolution Process: We will first seek to understand the issue by discussing it with you directly. If necessary, a follow-up appointment will be arranged at no additional cost to address any concerns and ensure that you are completely satisfied with the outcome.
- Eligibility: This guarantee applies to workmanship-related issues and does not cover situations related to prior existing conditions of HVAC systems or ducts that were not addressed or disclosed before service commencement.
Exclusions and Special Conditions
- Non-Refundable Deposits: Certain services may require a deposit due to their complexity or special equipment needs. These deposits are non-refundable but may be applied to future services if rescheduled within 30 days.
- Promotional Services: Services purchased at a discounted rate or through special promotions may have specific terms that override the standard cancellation and refund policies.
Contact Information
For cancellations, questions, or concerns about this policy, please contact our customer service team:
- Phone: (123) 456-7890
- Email: [email protected]
By choosing Alfajores Air Duct Cleaning Services, you are agreeing to the terms and conditions outlined in this policy. We appreciate your understanding and cooperation as we strive to provide quality service to all our valued clients in Mission Hills, KS.